> ## Documentation Index
> Fetch the complete documentation index at: https://cpgrams.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Maker Residency 2025

> Reimagining public grievance redressal in India

## Overview

The OpenNyAI Maker Residency 2025 is a two-month hybrid program that culminates in a five-day in-person sprint (June 2–6, 2025, Delhi). It is designed to reimagine public grievance redressal in India by building interoperable, user-centric, and scalable digital solutions. The residency is co-hosted with the World Bank's CivicAI Collaborative and supported by partners such as DARPG, the World Bank, and Agami.

## Vision

The residency aims to demonstrate how grievance redress systems can be:

* **Integrated** with grassroots and community platforms
* **Responsive** to citizen voices in multiple formats and languages
* **Data-driven** in surfacing systemic issues
* **Collaborative**, leveraging the strengths of the broader ecosystem

## Core Focus Areas

Teams will work on building tools and systems to:

* Expand grievance intake from diverse, underrepresented communities
* Improve grievance categorization, triaging, and routing
* Enable citizen- and GRO-facing dashboards for transparency
* Integrate voice-based, multilingual, and inclusive tech interfaces
* Surface grievance data as early indicators of governance failures

## Design Principles

* **Human-Centered & Inclusive**: Built around actual user journeys
* **Open Source**: Encouraging reuse and adaptation across contexts
* **Scalable & Interoperable**: Ready for integration into CPGRAMS and beyond
* **Responsible AI**: Prioritizing ethics, equity, and data protection
* **Maker-First**: Centering builders, civic technologists, and justice innovators

## CPGRAMS Simulation API

As part of the residency, we have developed a simulation API that mimics the functionality of CPGRAMS (Centralized Public Grievance Redress and Monitoring System) in India. This API allows developers to:

<CardGroup cols={2}>
  <Card title="User Management" icon="users" href="/api-reference/endpoint/get">
    Create and manage users with different roles (citizens, officers, admins)
  </Card>

  <Card title="Grievance Submission" icon="file-pen" href="/api-reference/endpoint/create">
    Submit and track grievances through the system
  </Card>

  <Card title="Status Updates" icon="arrows-spin" href="/api-reference/endpoint/update-grievance">
    Update grievance statuses and assign to officers
  </Card>

  <Card title="API Documentation" icon="code" href="/api-reference/introduction">
    Explore the full API documentation
  </Card>
</CardGroup>