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Overview

The OpenNyAI Maker Residency 2025 is a two-month hybrid program that culminates in a five-day in-person sprint (June 2–6, 2025, Delhi). It is designed to reimagine public grievance redressal in India by building interoperable, user-centric, and scalable digital solutions. The residency is co-hosted with the World Bank’s CivicAI Collaborative and supported by partners such as DARPG, the World Bank, and Agami.

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Vision

The residency aims to demonstrate how grievance redress systems can be:

  • Integrated with grassroots and community platforms
  • Responsive to citizen voices in multiple formats and languages
  • Data-driven in surfacing systemic issues
  • Collaborative, leveraging the strengths of the broader ecosystem

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Core Focus Areas

Teams will work on building tools and systems to:

  • Expand grievance intake from diverse, underrepresented communities
  • Improve grievance categorization, triaging, and routing
  • Enable citizen- and GRO-facing dashboards for transparency
  • Integrate voice-based, multilingual, and inclusive tech interfaces
  • Surface grievance data as early indicators of governance failures

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Design Principles

  • Human-Centered & Inclusive: Built around actual user journeys
  • Open Source: Encouraging reuse and adaptation across contexts
  • Scalable & Interoperable: Ready for integration into CPGRAMS and beyond
  • Responsible AI: Prioritizing ethics, equity, and data protection
  • Maker-First: Centering builders, civic technologists, and justice innovators

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CPGRAMS Simulation API

As part of the residency, we have developed a simulation API that mimics the functionality of CPGRAMS (Centralized Public Grievance Redress and Monitoring System) in India. This API allows developers to:

User Management

Create and manage users with different roles (citizens, officers, admins)

Grievance Submission

Submit and track grievances through the system

Status Updates

Update grievance statuses and assign to officers

API Documentation

Explore the full API documentation