Overview
The OpenNyAI Maker Residency 2025 is a two-month hybrid program that culminates in a five-day in-person sprint (June 2–6, 2025, Delhi). It is designed to reimagine public grievance redressal in India by building interoperable, user-centric, and scalable digital solutions. The residency is co-hosted with the World Bank’s CivicAI Collaborative and supported by partners such as DARPG, the World Bank, and Agami.Vision
The residency aims to demonstrate how grievance redress systems can be:- Integrated with grassroots and community platforms
- Responsive to citizen voices in multiple formats and languages
- Data-driven in surfacing systemic issues
- Collaborative, leveraging the strengths of the broader ecosystem
Core Focus Areas
Teams will work on building tools and systems to:- Expand grievance intake from diverse, underrepresented communities
- Improve grievance categorization, triaging, and routing
- Enable citizen- and GRO-facing dashboards for transparency
- Integrate voice-based, multilingual, and inclusive tech interfaces
- Surface grievance data as early indicators of governance failures
Design Principles
- Human-Centered & Inclusive: Built around actual user journeys
- Open Source: Encouraging reuse and adaptation across contexts
- Scalable & Interoperable: Ready for integration into CPGRAMS and beyond
- Responsible AI: Prioritizing ethics, equity, and data protection
- Maker-First: Centering builders, civic technologists, and justice innovators