Categorize Grievance

cURL

curl --request POST \
  --url https://grm-api.vercel.app/category \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "text": "<string>"
}
'

import requests

url = "https://grm-api.vercel.app/category"

payload = { "text": "<string>" }
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({text: '<string>'})
};

fetch('https://grm-api.vercel.app/category', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://grm-api.vercel.app/category",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'text' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://grm-api.vercel.app/category"

	payload := strings.NewReader("{\n  \"text\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://grm-api.vercel.app/category")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"text\": \"<string>\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://grm-api.vercel.app/category")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"text\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body

{
  "status": "<string>",
  "category": "<string>",
  "confidence": 123,
  "formatted_fields": {}
}

{
  "error": 123,
  "message": "<string>"
}

{
  "error": 123,
  "message": "<string>"
}

POST

category

cURL

curl --request POST \
  --url https://grm-api.vercel.app/category \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "text": "<string>"
}
'

import requests

url = "https://grm-api.vercel.app/category"

payload = { "text": "<string>" }
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({text: '<string>'})
};

fetch('https://grm-api.vercel.app/category', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://grm-api.vercel.app/category",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'text' => '<string>'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://grm-api.vercel.app/category"

	payload := strings.NewReader("{\n  \"text\": \"<string>\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://grm-api.vercel.app/category")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"text\": \"<string>\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://grm-api.vercel.app/category")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"text\": \"<string>\"\n}"

response = http.request(request)
puts response.read_body

{
  "status": "<string>",
  "category": "<string>",
  "confidence": 123,
  "formatted_fields": {}
}

{
  "error": 123,
  "message": "<string>"
}

{
  "error": 123,
  "message": "<string>"
}

Analyzes and categorizes grievance text to determine the appropriate category. This endpoint uses natural language processing to classify the grievance text and extract structured information.

Request

The request requires a text field containing the grievance content to be categorized.

Response

The response includes:

status: Operation status
category: The classified category of the grievance
confidence: A confidence score (0-1) indicating the reliability of the classification
formatted_fields: Structured information extracted from the grievance text, which may include entities, key phrases, and other relevant data points

This endpoint is useful for automatically categorizing new grievances or re-categorizing existing ones to ensure proper routing and handling.

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json

Grievance text to categorize

text

string

required

The grievance text to be categorized

Response

Categorization result

status

string

Status of the operation

API Documentation

Endpoint Examples

Category & FAQ

Request

Response

Authorizations

Body

Response

​Request

​Response

Authorizations

Body

Response

Request

Response